British Columbia Academy of Mediators & Arbitrators

A Chapter of the Canadian Academy of Distinguished Neutrals

NADN Privacy Policy
Effective Date: February 1, 2023

Introduction

This Privacy Policy applies to the product platforms and websites owned and operated by NADN and its affiliates, including, but not limited to NADN.org, our State Chapter websites and calendar plugins installed on NADN Members' websites. Throughout this document, this website and all other NADN web properties will be collectively referred to as the "Websites." Services provided by or enabled via the Websites will be referred to as the "Services."

At NADN ("NADN", "we", "us", "our", or the "organization"), we are committed to protecting your privacy. This Privacy Policy ("Privacy Policy") describes the types of information we collect about users of our websites. This Privacy Policy is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Services.

NADN provides services through our platforms for the purpose of fulfilling our Customer agreements (individually, a "Customer Agreement"). NADN processes Customer data under the direction of its Members and has no direct relationship, control, or ownership of the personal data it processes under the Customer Agreement. Customers are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or having a legal basis prior to transferring the data to NADN for processing purposes. If you are a client of a NADN Member, you should review any additional privacy policy and terms of use agreements before using a NADN Member's website. NADN is not responsible for the content or privacy practices of non-NADN websites to which this website, or any other NADN website, may link.

  • What Data Do We Collect

    There are 2 tiers of data collection performed when NADN websites are visited.

    Visitors that do NOT interact with Online Scheduling tools: Visitors who are just browsing the site without submitting their contact info have the following data collected: IP address, Brower/Platform data. This general traffic data is analyzed by industry standard Google Analytics software. This anonymous data is used for general

    Visitors that schedule appointments with our members through our Online Scheduling tools: The vast majority of these visitors are legal professionals - we specifically collect the following info for each: IP address, Browser/Platform, Name, Corporation/Org, Office Address, Email Address, Phone Number.

  • How Do We Collect and Use Data

    NADN provides products such as platforms, websites, and calendar plugins to our members. NADN members are the owners of the personal information collected from their clients. NADN members ultimately decide what case data to collect for each appointment via our 'Appointment Request' and 'Intake' Forms (this typically includes the case style, the type of case, selection of local court choices, names and contact info for counsel representing each party, etc.). NADN collects this information under the direction of our Members.

    NADN will not sell or rent this professional contact information to any third party. Unless you ask us not to, via an easily accessed unsubscribe mechanism, we may contact you via email in the future to tell you about our free website service or to conduct research into the ADR market.

    NADN may also access this contact data specifically for the purposes of providing and enhancing our service, preventing or addressing service or technical problems, responding to support issues, and responding to a Member's instructions.

    Our information collection and use practices are described in more detail below.

    Cookies.

    NADN may place "cookies" on the browser of your computer. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Cookies greatly enhance the convenience and use of our Websites. You may choose to decline cookies if your browser permits but doing so will greatly impact your ability to access or use certain features of the Websites.

    NADN may also utilize web beacons on our Websites. A "web beacon", also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. The information collected through these automated means may include information that we gather and store about your visit to, and use of, the Websites, such as your IP address, type of browser and operating system used, date and time you access the websites, pages you visit, and, if you linked to the Websites from another website, the address of that website. This data does not include Personal Information and is not treated as Personal Information under this Privacy Policy, but it may include the IP address of your device. We may link an IP address to information that is personally identifiable.

    Most web browsers automatically accept cookies, but you can disable this function so that your browser will not accept cookies. Please be aware that disabling this function may impact the quality and other aspects of your use of this Website, including remembering contact info from previous Website visits.

    Third-Party Analytics. We may also allow certain third-party analytics service providers to include cookies and web beacons within the pages of the Websites on our behalf and to retain and use the information received from such cookies and web beacons themselves. Third-party service providers that collect this data on our behalf may offer information about their data collection practices, and in some cases, an opt out on their respective websites which you can access here: http://www.google.com/analytics/

    Do Not Track. Currently, various browsers - including Microsoft Edge, Google Chrome, Internet Explorer, Mozilla Firefox, and Apple Safari - offer a "do not track" or "DNT" option that relies on a technology known as a DNT header, which sends a signal to Web sites' visited by the user about the user's browser DNT preference setting. We do not currently commit to responding to browsers' DNT signals with respect to the Company's Web sites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. We take privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.

  • How Long Do We Keep Your Data

    We may retain your information for a period of time consistent with the original purpose of collection. For instance, we may retain your information during the time in which you have an account to use our Web sites or Services and for a reasonable period of time afterward. We also may retain your information during the period of time needed for us to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements. Our general policy is to annually delete any legal professionals that have not used the database for 3 years or more, ensuring that retired/inactive staff are filtered out over time.

  • How Do We Protect Your Data

    We take precautions to protect your information. When you submit sensitive information via the Websites, your information is protected both online and offline. We use appropriate security measures to protect the security of your data both online and offline. These measures vary based on the sensitivity of the information that we collect, process, store, and the current state of technology. Please note, though, that no website or internet transmission is completely secure, so while we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur.

  • How We Share Data

    Unless you give us your permission, we wil not share data we collect from you with third parties, except as described below:

    Third-party service providers or consultants. We may share data collected from you on NADN's Websites with third-party service providers or consultants who need access to the data to perform their work on NADN's behalf. These third-party service providers are limited to only accessing or using this data to provide services to us and must provide reasonable assurances that they will appropriately safeguard the data.

    Compliance with Laws. We may disclose your data to a third party if (i) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or government request (including to meet national security or law enforcement requirements), (ii) to enforce our agreements and policies, (iii) to protect the security or integrity of the NADN Websites or our services and products, (iv) to protect ourselves, our other customers, or the public from harm or illegal activities, or (v) to respond to an emergency which we believe in good faith requires us to disclose data to assist in preventing a death or serious bodily injury. If NADN is required by law to disclose any of your data that directly identifies you, then we will use reasonable efforts to provide you with notice of that disclosure requirement, unless we are prohibited from doing so by statute, subpoena or court or administrative order. Further, we object to requests that we do not believe were issued properly.

    Business transfers. If we go through a corporate sale, merger, reorganization, dissolution or similar event, data we gather from you through our Websites may be part of the assets transferred or shared in connection with due diligence for any such transaction. Any acquirer or successor of NADN may continue to use the data we collect from you through our Websites as described in this notice.

    Aggregated or de-identified data. We might also share data collected from you from NADN Websites with a third party if that data has been de-identified or aggregated in a way that does not directly identify you.

    We do not share your data (including, but not limited to, the personal data of your end users) with third parties for their direct marketing purposes, unless you give us your consent to do so.

  • Canada Privacy Rights

    Personal data (as the term is defined in the Personal Data Protection and Electronic Documents Act of Canada ("PIPEDA")) may be collected, stored, used and/or processed by NADN in accordance with this Privacy Policy and NADN's obligations under PIPEDA and other applicable Canadian provincial laws. Pursuant to Canadian law, you have a right to request access to your personal information and to request that inaccurate personal information be corrected. If you have submitted personal information to us and would like to have access to it, or have it corrected, please contact us in accordance with the "How to Contact Us" section listed below. When requesting access to, or correction of, your personal information, we will require that you verify our request via email and request specific data from you to enable us to confirm the authenticity of the request and your identity, and to enable us to search our records and databases. To delete your name from our electronic contact lists (text or email), please follow the applicable opt-out instructions included in each SMS/Text Marketing communication or contact us in accordance with the "How to Contact Us" section listed below. For more information about the Office of the Privacy Commissioner of Canada, please access its website.

  • Traduit en français
    Droits à la vie privée au Canada

    Les données personnelles (tel que le terme est défini dans la Loi sur la protection des données personnelles et les documents électroniques du Canada («LPRPDE»)) peuvent être collectées, stockées, utilisées et/ou traitées par Community Brands conformément à la présente politique de confidentialité et aux obligations de Community Brands en vertu de la LPRPDE et d’autres lois provinciales canadiennes applicables. Conformément à la loi canadienne, vous avez le droit de demander l’accès à vos renseignements personnels et de demander que les renseignements personnels inexacts soient corrigés. Si vous nous avez soumis des informations personnelles et souhaitez y avoir accès ou les faire corriger, veuillez nous contacter conformément à la section « Comment nous contacter » ci-dessous. Lors d’une demande d’accès ou de correction de vos informations personnelles, nous vous demanderons de vérifier notre demande par e-mail et de vous demander des données spécifiques pour nous permettre de confirmer l’authenticité de la demande et votre identité, et pour nous permettre de rechercher notre dossiers et bases de données. Pour supprimer votre nom de nos listes de contacts électroniques (texte ou e-mail), veuillez suivre les instructions de désinscription applicables incluses dans chaque communication SMS/texte marketing ou contactez-nous conformément à la section «Comment nous contacter» indiquée ci-dessous. Pour plus d’informations sur le Commissariat à la protection de la vie privée du Canada, veuillez accéder à son site Web.

  • California Privacy Rights

    Data Privacy Rights.
    Pursuant to the California Consumer Privacy Act of 2018, as amended ("CCPA"), California residents have additional data privacy rights, including (i) the right to be notified about what personal information is collected about you, and our intended use and purpose for collecting your personal information, (ii) the right to know and access personal information we have collected, used, disclosed, or sold about you over the past twelve (12) months, including the categories of personal information we have collected, used, disclosed, or sold about you, the categories of sources from which the personal information is collected, the business or commercial purpose for which your personal information was collected, used, disclosed, or sold, and the categories of third parties with whom we have shared your personal information, (iii) the right to request NADN to transfer, to the extent feasible, personal information in certain forms and formats, (iv) the right to request that we delete/erase your personal information under certain circumstances, and (v) the right not to be subject to discrimination for asserting your rights under the CCPA. The personal information we collect from you, the purposes for which it is used, the source of such personal information, and the parties to whom we share your personal information is set forth in this Privacy Policy. To exercise any of the CCPA's data privacy rights set forth herein, please contact us in accordance with the "How to Contact Us" section listed below. If you would prefer, you may designate an authorized agent to submit a CCPA privacy request on your behalf. An authorized agent must be registered with the California Secretary of State to conduct business in California.

    Privacy Request Verification Process.
    If you (or your authorized agent) make any request related to your personal information under the CCPA, NADN will ascertain your identity (and the identity of the authorized agent, to the extent applicable) to the degree of certainty required or permitted under the law before addressing your request. NADN will, to the extent required or permitted by law, require you (or your authorized agent) to verify your request via email or other means and match at least two or three pieces of personal information we have previously collected from you before granting you access to, or erasing, specific pieces or categories of personal information, or otherwise responding to your request. We may require written documentation that demonstrates a third party is authorized to serve as your agent for the purposes of submitting the requests set forth herein, unless you have provided the authorized agent with power of attorney pursuant to California Probate Code §§4121 to 4130. None of the CCPA's rights are absolute and are subject to legal and regulatory exceptions and exemptions. For more information about the CCPA, please see: https://oag.ca.gov/privacy/ccpa.

    Opt-Out Rights / Do Not Sell My Personal Information.
    California residents have the right to opt-out of the sale of their personal information. NADN does not sell your personal information.

  • Privacy Rights

    In compliance with Global Data Protection laws, NADN provides its members and site visitors Customers with specific additional rights such as the right to access, correction, and deletion of data, as described below:

    • request access to categories and specific pieces of personal information about you
    • request that we correct inaccurate or incomplete personal information about you;
    • request deletion of personal information about you;
    • request restrictions, temporarily or permanently, on our processing of some or all personal information about you;
    • request transfer of personal information to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
    • opt-out or object to our use of personal information about you where either:
      • our use is based on your consent or our legitimate interests, or
      • you do not want us to share with third parties.

    NADN will utilize commercially reasonable security and confidentiality measures to securely maintain contact information, including but not limited to compliance with applicable data privacy legislation (meaning all laws and regulations, now or hereafter in effect, in any country or jurisdiction of the world, which protect the privacy rights of individuals submitting information to NADN Platforms, including without limitation the Regulation (EU) 2016/679 ("GDPR"), GDPR as applicable as part of UK domestic law by virtue of section 3 of the European Union (Withdrawal) Act 2018 and as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 (as amended), state and federal laws in the United States, such as the California Consumer Privacy Act, the California Privacy Rights Act, the Virginia Consumer Data Protection Act, the Utah Consumer Privacy Act, the Connecticut Act Concerning Personal Data Privacy and Online Monitoring, and the Colorado Privacy Act).

    If you are a NADN member or a legal professional utilizing our services, you may exercise your rights by contacting support@NADN.org. All requests will be addressed within the timeframe required based on the applicable regulation. If the collection of your personal data was based on your consent, you have the right to revoke that consent at any time. Be aware that by revoking consent, you may lose access to Services you previously opted to use.

  • Changes to this Privacy Policy

    We update this privacy statement when necessary to provide greater transparency or in response to:

    • Feedback from customers, regulators, industry, or other stakeholders
    • Changes in our products
    • Changes in applicable laws and/or regulations
    • Changes in our data processing activities or policies

    When we post changes to this statement, we will revise the "Effective Date" date at the top of the statement. If there are material changes to the statement, such as a change to the purposes of processing of personal data that is not consistent with the purpose for which it was originally collected, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how NADN is protecting your information.

  • How to Contact Us

    NADN commits to resolve complaints about our collection or use of your personal information. NADN takes its users' privacy concerns seriously.

    If you believe that NADN has not complied with this Privacy Policy with respect to your personal information, please email us at support@NADN.org

Academy Members Only