- The future of resolution – miles mediation and arbitration podcast march 2020
- The Sunday edition interview of two mediators 19 December 2019
- Foundations of negotiation CLE November 2018
- Ethical dilemmas for mediators JIBC April and May 2017
- Family Violence: Impact on Separation and Divorce, Justice Institute of BC 2014
- Estate Litigation Seminar, TLABC 26 April 2013
- The Neurophysiology of Conflict, Justice Institute of BC 2013
- Continuous reader of Case Law in my field as well as publications related to mediation as well as regular subscriber to webcast seminars through the CLE web site
- Formerly Instructor at the Insurance Institute of BC
- Guest lecturer for Masters Degree in Vocational Rehabilitation Counseling Faculty of Education, Department of Educational & Counseling Psychology & Special Education at UBC
- Presenter at the ICBC Head Office Claims Department Seminar of paper entitled “If A Tree Falls in the Forest …. Guarding Against the Mind’s Fifth Column of Cognitive Dissonance”.
- 10 Mar 2014 – JIBC course Family Violence: Impact on Separation and Divorce
- 26 April 2013 – TLABC course Estates Litigation
- 14 Mar 2013 – JIBC course The Neurophysiology of Conflict
- 2 November 2012 – CLE course Estate Litigation Basics
- 2002 – Completion of ‘Beyond Advanced Civil Mediation’ through the Continuing Legal Education Society of British Columbia, Gordon Sloan and Sally Campbell as instructors
- 2001 – Completion of Certificate in Conflict Resolution from the Justice Institute of BC
- 2001 – Completion of Time Value of Money through the Insurance Institute of Canada
- 1994 – Obtained first level Scuba diving qualification through PADI
- 1989 – Present – Self taught in business process and computers, including Excel, Word, Wordperfect, Act Contact Management, Timeslips, Simply Accounting, Internet Explorer, Outlook 98, Microsoft OneDrive and associated programs, photoshop, Sketchup, Quickbooks etc.
- 1989 – 1991 – Taught Automobile Insurance for the Insurance Institute o B.C. (one learns when teaching)
- 1989 – Completed six of ten FIIC courses in a management oriented major prior to starting my own business, mainly through SFU Downtown Campus
- 1985 – Associateship of the Insurance Institute of Canada (now called Chartered Insurance Professional)
- 1982-1989 – Professional Development, management-oriented courses provided internally through the Insurance Corporation of BC
- 1977 – Completed first year of BA Program through North Island Community College in Courtenay BC
- 1973 – 1977 – Professional Development, technical courses provided internally by the Insurance Corporation of B.C.
- 1971 – 1973 – Professional Development, technical courses provided internally by the Manitoba Public Insurance Corporation
- 1967 – Graduated with full academic certificate from St. Paul’s High School in Winnipeg Manitoba
Academy Member Inducted 2020Map & Directions
- Practice Commenced2000
- # of MEDS (as of 21/2/24)3100
- # of ARBS (as of 21/2/24)
Online / In-Person
While I have engaged in the running of various small businesses, including a charter fishing business and two small independent adjusting firms, my primary means of earning a living (since 1971) has always been the settlement of personal injury claims. By 1991, my independent adjusting practice evolved into a collaborative approach to the management of catastrophic injury claims, from accident investigation, through rehab, to settlement. For that approach to work, the decision makers in the process, the examiner and the claimants (and often their families), had to have clear information, presented in a timely way, that took into account traditional expectations. That was the essence of my job.
Nine years later my daughter turned into a teenager and I was confronted with the usual challenges of a parent in that situation. I went to the Justice Institute of BC’s Conflict Resolution Program in search of an Owner’s Manual for Parents.
Their program was excellent! Over the course of two years, it brought my understanding of communications to a new level. My daughter still talks to me, and since 2000, those I used to negotiate for and against have accepted me in the role of professional facilitator. It's the only way I earn income. I find it a challenging and positive occupation.
Since mid-March 2020 I have successfully transformed from in-person to the online world. I have a technician on call for all mediations to support participants. His active involvement lessens as people become more familiar with the process and upgrade equipment and wifi services, as I have done.
As of 16 August 2020, I have hosted 52 online mediations. The settlement rate is as good as the 52 pre-Pandemic. It’s safe. People don't have to travel. The professionals have their office resources at their fingertips. The plaintiff can be at home or at their counsel's office. Minimal commuting for everyone. I believe in it enough to commit to online mediation only. I am also hoping that mediation will become more accessible to communities outside the larger urban centres. I'd love to assist with that.
As of 17 March 2023, 378 online mediations later, same results. I am more convinced than ever that, with few exceptions, online mediations are as effective as in-person. I have mediated with clients Zooming in from every continent without a problem.
My blog is available at www.njd.ca. For the plaintiff lawyer whose clients are usually not personal injury professionals, my mediator-to-plaintiff comments are available http://www.njd.ca/plaintiffs. Many plaintiffs have told me that reading this blurb in advance helped them participate constructively on the day of the mediation. You're welcome to email your clients the link. The comments are available in English, Spanish, Punjabi and Chinese.
On a non-work level I enjoy music, photography, walking, plants and good conversation.
- Personal Injury
- Premises Liability
- Product Liability
- Property Damage
Memberships & Affiliations
- Commercial Mediators Association
- Member of the BC Mediator Roster (Civil)
My hourly rate for two-party mediations is $450.00 per hour or portion thereof. For multi-party mediations (where three or more sets of diverse interests are represented in the discussions) the rate increases by $25/hour for each additional, separate vested interest.
In-person facility fees are billed separately by the reporting agency/mediation centre involved and range from $400 to $1,000 depending on the arrangements. Technical and coordination support for virtual mediations are billed as a sublet to the mediator’s invoice and are set at $195.00 + GST.
As I reserve the entire day for each mediation, there is a minimum reservation time of three hours. Longer periods of time can be reserved. However, if the mediation ends sooner than the booked time, then the minimum billing amount is for the full period of the scheduled mediation.
A minimum of five hours applies to mediations that occur outside the Fraser Valley and Whistler regions. There is no billing for travel time. Actual travel expenses incurred are billed in addition to fees.
If the briefs are unusually long or preparation is otherwise time intensive, then extra time may be billed at the applicable hourly rates.